Lucent Window Care
The simple, plain-English rules for working with Lucent.
Last updated: October 21, 2026
These terms apply to the window, solar-panel, and gutter cleaning provided by Lucent Window Care ("Lucent," "we," "us") to you, the customer. By requesting a quote or booking a service, you agree to them.
We provide exterior and interior window cleaning, solar-panel cleaning, and gutter cleaning (cleared by hand, with the downspouts flushed) for homes and businesses across Santa Clarita, the San Fernando Valley, the Conejo Valley, and greater Los Angeles, plus any extras we agree to in your quote (for example awnings, screens, or garage doors). The exact scope of your job is whatever we confirm in your quote.
Quotes are free and are based on the address and details you give us. We confirm a final price before any work begins. A quote is an estimate for the work described; if conditions on site are materially different from what you told us (for example, far more windows, heavy hard-water staining, or difficult access), we'll talk with you and re-quote before proceeding. Quotes are valid for 30 days.
We'll confirm a service date and an arrival window (your ETA), and we text when we're on the way. Timing can shift slightly due to earlier jobs or traffic, we'll always keep you posted.
Please make sure we can safely reach the windows or panels: unlock gates, secure pets, and move vehicles or fragile items away from the work area. We treat your home with care and nothing ever leans against your house. We are not responsible for pre-existing damage, such as cracked or scratched glass, failed window seals (fogging), loose or damaged screens, worn frames, existing gutter damage (loose, sagging, rusted, or leaking gutters and brackets), or cracked, damaged, or poorly connected solar panels, but we will point out anything we notice so you're aware of it.
Every clean is backed by our spot-free guarantee. If a pane we cleaned isn't right, tell us within 3 days of the service and we'll come back and re-clean it at no charge. The guarantee covers a re-clean of the affected work; it is not a cash refund, and it doesn't cover new dirt, rain spotting, sprinkler overspray, or construction dust that lands after we leave.
Payment is due on completion of the service. We accept credit/debit card (including a secure payment link we text you, processed by Stripe), cash, Zelle or bank transfer, and check. Tips are always optional.
Plans change, that's fine. We just ask for 24 hours' notice if you need to cancel or reschedule, so we can offer the slot to someone else. There is no cancellation fee.
Lucent Plans is our recurring-service program. On a biannual plan (twice a year) you save $50 per visit; on a quarterly plan (every three months) you save $100 per visit, and each quarterly visit also includes Lucent RainShield (quarterly visits clear rain and hard-water spots before they can permanently etch the glass), a 7-day Rain Guarantee, and free hard-water removal on up to 5 panes. Plan pricing and perks apply per visit while you're enrolled and are tied to you and your property, they can't be transferred or combined with other one-time promotions. Each visit is billed at your exact quoted price minus the plan discount. Plan members save a card on file through Stripe's secure page; after each completed visit we charge that card the confirmed price minus the plan discount and send you a receipt.
Cancelling a plan. The plan discount is a schedule discount, you receive it because you've committed to recurring service, and you're never locked into future visits. You can cancel at any time. If you cancel, the discount from your most recent completed clean becomes due, and that clean is re-billed at the standard price. Discounts from your earlier cleans are yours to keep, and you owe nothing for the future visits you're skipping. For example, on Quarterly ($100 off per visit): if you cancel right after a discounted clean, you repay that $100 and nothing more. We may adjust or end the program for future bookings with reasonable notice.
For your safety and ours, we may reschedule when conditions or access are unsafe, such as heavy rain, high wind, or a roof or ladder position we judge unsafe. We'll reach out to find the next best time.
Lucent is licensed and insured. In the unlikely event something goes wrong that is our fault, our responsibility is limited to the cost of the service performed. We are not liable for pre-existing defects (see section 4) or for indirect, incidental, or consequential damages. Nothing in these terms limits any rights you have that can't be waived under California law.
We may photograph completed work for our portfolio, website, or social media. These photos show the glass and the results, never your address, house number, or anything that identifies you personally. If you'd prefer we not photograph your job, just let us know and we won't.
By requesting a quote or booking a service, you agree that we may text and email you about it: your quote, appointment confirmations, arrival updates, your receipt, and a request for a Google review after your job. Message and data rates from your carrier may apply, and if you tell us to stop, we will. Our website chat is an automated assistant that gives general information. It can make mistakes, and what it says is not a quote or a promise. Only a price and scope that we confirm to you by text or email counts.
These terms are governed by the laws of the State of California, and any dispute will be handled in Los Angeles County, California.
We may update these terms from time to time. The version posted on this page is the one that applies. Questions? Email lucentwindowcare@gmail.com or call (747) 310-2988.